Work Order Requests FAQ's

Technology Requests Procedures Frequently Asked Questions

 

 

Question: What if my computer is down how do I create a work order?

Answer: If your computer is down you will need to borrow another computer to access the helpdesk.  The helpdesk program is accessible from any computer in the district.

Question: Can we still send email and call when we need technology help?

Answer: Yes.  We prefer that you enter the requests online via the Helpdesk as it provides more details of the issue and we can more efficiently route the work order.

Question: How long will it take to get a response to my request?

Answer: Work requests are prioritized based on the severity of the issue and the negative impact on the greatest number of users.  When there is downtime for the network,  a computer, email, VOIP phone system, etc. we will work diligently to get it resolved that day.  Normal work orders will be ameliorated in 1 - 2 days and lower priority work orders will be fixed in 3 - 5 days.